ZBN LANDSCAPING LLC

Terms of Service

Last updated: November 3, 2026

These Terms of Service (“Terms”) apply to use of zbnlandscaping.com and to landscaping or property-care services provided by ZBN Landscaping LLC (“ZBN,” “we,” “us,” or “our”). Your approved estimate, service agreement and agreed written changes set the terms for your project. An invoice records charges authorized under that agreement. If there is a conflict, the more specific written agreement controls for that work.

Website and Estimate Requests

Website content is general information and may change. Submitting a form, using the calculator, or receiving an automated estimate does not require ZBN to accept a project and does not guarantee scheduling, availability, final price, or service eligibility.

Calculator prices are preliminary estimates based on information entered by the user and available parcel or building data. Actual mowable area, trimming, obstacles, access, slope, turf condition, debris, service frequency, and other site conditions may change the final price. ZBN will confirm the scope and price before work when confirmation is needed.

Acceptance and Scope of Work

Your approved estimate or service agreement describes the work. Before performing a change that affects the scope or price, we describe the change, its price and any scheduling impact and obtain your written approval. For a material change to plans or specifications on a covered home-improvement project, the owner and ZBN sign and date a written change order showing the price impact.

Review the scope, price and applicable policies before you approve the work. For work covered by Pennsylvania’s Home Improvement Consumer Protection Act, the homeowner or authorized representative and ZBN must sign the written agreement before ZBN requests or accepts any payment. Paying a deposit or permitting work to start does not replace those signatures. When the contract is signed, ZBN gives the customer a completed copy with the required notices.

Scheduling and Site Conditions

Scheduling is subject to weather, site conditions, supplier availability, safety conditions, equipment condition, staffing, access, and other circumstances reasonably affecting the work. Dates and arrival windows are estimates unless ZBN expressly agrees otherwise in writing.

We may postpone, modify, or stop work when conditions are unsafe, would likely damage property or turf, prevent proper performance, or materially differ from the information used for the estimate. Necessary changes will be discussed when reasonably practicable.

Customer Responsibilities

Customers must provide safe and reasonable access to the work area, secure pets, remove vehicles and personal property that interfere with the work, and obtain any permissions they are responsible for obtaining.

Before work begins, tell us about private or hidden features you know about, such as irrigation, pet fences, landscape lighting, septic systems and private wiring. Identify their locations and any known site hazards before work begins. For excavation that requires a Pennsylvania One Call (811) locate request, ZBN or the excavator performing the work will submit the request and observe the required waiting period before digging. Private features may need a separate locate.

Damage and Existing Conditions

ZBN will use reasonable care while performing approved work. To the extent allowed by law, ZBN is not responsible for damage caused by undisclosed, unmarked, or inaccurately marked hidden conditions; unsafe access; customer instructions; pre-existing deterioration or failure; ordinary effects of properly performed work; or circumstances beyond ZBN’s reasonable control.

Nothing in these Terms excludes responsibility that cannot legally be excluded or limited.

Prices, Deposits, Payments, and Recurring Billing

Prices apply only to the stated scope and assumptions. Taxes, disposal, materials, delivery, permits, added labor, or changed conditions may affect the price when described in the applicable estimate or agreement.

We disclose payment dates, deposits, fees and recurring billing terms for your approval before they apply. We bill only as authorized by the agreement and applicable law. Express warranties and all warranty rights provided by law remain in effect.

Customers are responsible for providing accurate billing information and promptly disputing suspected billing errors.

Cancellations and Changes

Please contact ZBN promptly to cancel or reschedule. If you exercise a statutory right to cancel without penalty, ZBN returns all payments without deductions. In other cases, a cancellation charge must have been agreed to in advance and be permitted by law. When the refund policy is part of your agreement, ZBN provides an itemized accounting of any amount retained and refunds any excess. A fee first added to an invoice after booking does not become a cancellation charge under these Terms.

Quality Concerns

Please report concerns promptly so we can inspect and respond. If your agreement includes our Refund and Cancellation Policy, report a concern within 48 consecutive hours of the later of actual completion and delivery of our completion notice to request a goodwill refund or adjustment. For other agreements, please follow the reporting terms in your agreement and contact us promptly. Your contractual, warranty and statutory rights continue to apply.

Photos and Communications

Information and photos submitted through the website may be used to evaluate and respond to the requested project. Service-related communications may be sent by telephone, text, or email using contact information the customer provides, subject to applicable law and the customer’s choices. We do not require consent to unrelated marketing as a condition of purchasing services.

Website Availability and Intellectual Property

We may change, suspend, or discontinue website features. The website is provided on an “as available” basis. ZBN’s name, logo, original website text, photographs, and design elements may not be copied or used without permission except as allowed by law.

Third-Party Services

The website may rely on third-party services such as hosting, security, mapping, address suggestions, public property data, email, or form processing. ZBN does not control third-party systems and is not responsible for their independent terms, privacy practices, outages, or inaccuracies.

Limitation of Liability

For use of this website alone, ZBN excludes indirect or consequential damages only to the extent permitted by law. This website-use limitation does not apply to landscaping services, property damage from our work, or a customer’s claim for a correction, refund or other remedy arising from a service agreement. The customer retains all rights provided by applicable law.

Governing Law

Pennsylvania law governs these Terms, without regard to conflict-of-law principles, except where applicable law requires otherwise. Any dispute will be handled in a court with lawful jurisdiction over the parties and subject matter unless the parties later agree in writing to another lawful process.

Changes and Severability

We may update these Terms for future website use or services by posting a revised version and effective date. Changes do not retroactively alter an already signed agreement unless the parties agree. If a provision is found unenforceable, the remaining provisions will continue to the extent permitted by law.

Privacy

Please review our Privacy Policy for information about website and calculator data.

Contact Us

ZBN Landscaping LLC
Hershey, Pennsylvania
717-315-0361
zbnlandscaping@gmail.com

These Terms are a general website and customer-service framework. Project-specific estimates and agreements should be reviewed for consistency, and ZBN should have Pennsylvania counsel review provisions involving fees, recurring billing, warranties, liability limits, and electronic acceptance.